Help Center

Pre-orders are items that are available for sale but don't ship until a later date (specified on the product detail page). When you purchase a pre-order product you are billed immediately upon check-out. This ensures you will receive the product once it becomes available. All pre-order items can be cancelled for a full refund up until the product ships. After the product ships, our normal return policy will take effect. To cancel a pre-order that hasn't shipped, please contact us.

Since we strive to ship your orders as quickly as possible, we can only cancel or change orders that are on backorder or pre-order status and haven't been prepared by our warehouse for shipment. 

If the order has already been accepted and processed by the shipping center, then you will have to wait for it to arrive and then follow the return instructions in your order confirmation email.

We want to sort out any shipping errors as quickly as possible.

If you discover you have received an item you did not order, please contact us with the order number, the item's name and item number, and a description of the item.

Whoops, we goofed! Please contact us with your order number as well as the name of the incorrect item you received, and we’ll get you sorted as quickly as possible! 

It’s possible we sent your items in a separate package. Be sure to check the tracking information that we sent to you via email. In addition, you can double check the shipping information we sent with your order. It will let you know if your item should have been included in the parcel you already received.

If you’ve double checked your shipping information and are sure you’re missing an item you ordered, please contact us with the order number for the missing item. We’ll track it down for you as quickly as possible!